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Open source CRM software manages customer information in a similar manner to that of proprietary software - by providing a single system for managing all customer interactions across the enterprise. The primary stakeholders within an organization include sales, marketing and customer support representitives and departments.
Sugar Open Source™ is the SugarCRM™ community project. SugarCRM™ distributes three editions of their software: Sugar Open Source™, which is free, Sugar Professional™ and Sugar Enterprise™, which are both commercial open source products. The primary difference among the three editions is varying functionality and cost. CorraTech has five dedicated teams committed to SugarCRM™. In terms of experience, since early 2005, these teams have collectivley spent well over 15,000 hours supporting, integrating and customizing all three editions of the software.
Sugar Open Source™ is one of the most active and thriving open source CRM community projects, with greater than 2 million downloads. Users will find typical CRM functionality present, such as: - Contact management
- Campaign management
- eMail processing
- Calendaring and activities management
- Support case management
- Document management
- Collaboration
- Customizable dashboards
We would be happy to help advise you through your CRM decision. To obtain a free analysis or more information, call us at +1-973-597-1000 or complete this short online form.
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