Customer Relationship Management

Customer Relationship Management (CRM) software emerged in the early 1990's with the promise of significantly improving the way businesses interacted with their customer base.  While the promise made sense to many businesses, CRM software was only available to the largest enterprises due to high license fees, inflexible architectures and a high cost to implement.

CorraTech’s open source CRM solutions disrupt the marketplace. By introducing unparalleled flexibility, giving organizations the freedom to extract strategic value at the lowest total-cost-of-ownership.  Together with our best-practice consulting and implementation teams with over 20 person-years of open source CRM implementation experience, you can rest assured that your CRM investment will be secure, fully supported and broadly adopted within your organization.

CorraTech’s CRM practice has conducted extensive analysis of open source CRM applications and functionality across the entire open source universe. Our Open Source Center of Excellence has determined after rigorous analysis which open source CRM applications are enterprise ready that can provide the robust enterprise architectures, functionality and business models our clients require. Our solutions can deliver:

• Custom modules, creating competitively advantaged functionality
• Custom training programs, improving training continuity at a lower cost
• Integrated applications, fostering greater collaboration and productivity
• Vertically focused CRM solutions
• Extended soluitons to partners, agents or external representative

• Campaign management
  Track, manage and improve campaign effectiveness by enhancing the quantity and quality of leads in the sales pipeline. Maximize demand generation. Capture and segment leads. Analyze customer purchasing behaviors.
  
  
• Customer analytics
  Provide insight into customer demographics, behaviors and preferences to pinpoint your most profitable customers and optimize marketing efforts. Gain insight into acquiring and maintaining high-value prospects that impact overall customer lifetime value.
  

• Self-service customer portals
  Provide a secure, personal space for customers to access account information, such as statements, documents, service tickets, project status and order information. Personalize content to make communication more relevant. Reduce phone and email workloads and all customer service-related costs.
  
  
• Customer support
  Centrally track, manage and share all service and support issues with customer-facing employees. Understand the frequency and depth of incidents to improve product quality. Measure service representative responsiveness. Route, track and assign cases based on service levels or expertise. Alert customer-facing employees about pending support issues and link issues back to projects.
  
  
• eCommerce
  The right eCommerce solution can open new sales channels, provide efficient transaction processing and re-ordering capabilities, provide shopping and buying behavior intelligence, measure and test marketing campaigns, create new target marketing segments and help to quickly grow revenues.
  
  
• Sales force analytics
  Compare sales performance across time periods, sales teams, regions and countries. Go beyond reporting; slice and dice your sales data, drill deeper on sales numbers to gain greater understanding and pivot on the data to get a new perspective. Create accurate customer profiles to help sales reps close larger deals faster. Plan, deliver and monitor programs and campaigns that help grow market share.
  
  
• Sales force automation
  Stop losing revenue because prospects are not pursued. Track all account and contact activities from lead to close. Provide real-time pipeline management and tracking. Automate lead allocation and follow-up. Provide a management view into all sales activity.

To obtain a free analysis or more information, call us at +1-973-783-2783 or complete this short online form.