Customer Portal

Self-service customer support is becoming the most highly used channel by which customers choose to interact. A self-service portal is an essential component to superior customer service. Customers appreciate access to answers and information 24/7 with immediate response without waiting for an email response or holding on a phone.

OpenSuite™ Self-Service Customer Portal allows organizations to extend their customer service functions to the web to achieve more efficient service delivery, reducing costs and speeding customer communication to keep customers happy. By combining best-fit open source software with best practice consulting and software services, OpenSuite™ Self-Service Customer Portal will meet 100% of your requirements.

Value-add:

• Give customers a personal space to place new orders, re-order or check on a previous order.
• Reduce phone and email workloads and all customer service related costs
• Allow reps to focus on satisfying customers
• Automatically capture support cases directly into your issues tracking system.
• Share documents, functionality, calendars, content personalized to your customers
• Create a support knowlege base capitalizing on Wiki technology
• Give customers a secure, password protected space to access their account, statement or documents
• Capture customer preferences through surveys then leverage this information by conducting targeted marketing campaigns
• Enable customer reps to research issues and automatically fulfill online customer requests
• Provide case registration capabilities integrated with the support module within your CRM.
• Dynamically manage portal content.

To obtain a free analysis or more information, call us at +1-973-597-1000 or complete this short online form.