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Businesses today face an increasing set of complex IT challenges: alignment of business strategies and IT systems, adjustment of IT resources to business demand and the more stringent SLA’s required by the business, all delivered with smaller budgets and less resources. Whether your organization possesses the physical infrastructure or not, many organizations embrace a managed service strategy of outsourcing the day to day administration, management and support of their IT infrastructure to help focus internal resources on core business-critical tasks. CorraTech provides managed services for production-level open source applications. Managed Service Support Web applications are proliferating, quickly becoming the deployment option of choice for most enterprises. Although CorraTech's primary focus is on open source application support, from time to time, clients ask us to take on more. For the past five years, CorraTech has been helping clients manage their IT infrastructures to support their critical open source and proprietary business applications. CorraTech possesses the operational discipline, process and human capital necessary to provide high availability, security and piece of mind, whether your application is deployed in our state-of-the-art multi-location data centers or behind the firewalls of your own data center. CorraTech can become an extension of your IT resources: - Server administration
- Performance optimization
- Data back-up and recovery
- 24/7 support and system monitoring
- Upgrade and update maintenance services
- Software installation, configuration and testing.
Service-Desk Support To deliver the most comprehensive software support to our customers, CorraTech offers support packages to meet even the most demanding needs, whether supporting software solutions delivered by CorraTech's professional services group or as a stand alone service. Effective incident and problem resolution helps drive business success by keeping all critical systems available and performing as expected. Each time a new enterprise open source application is deployed, IT resources become further taxed and the propensity of user downtime increases. As open source software applications become mission critical – including applications such as customer relationships management (CRM), enterprise resource planning (ERP), enterprise collaboration and business intelligence – quick, accurate and professional support becomes increasingly important. Through our Service Desk Support, CorraTech maximizes user uptime and optimizes system performance. Whether you need help installing applications, tuning systems or you simply need a reminder of how to use a feature, we are available 24 hours a day to ensure your issue is resolved efficiently and professionally. CorraTech Service-Desk Support provides: - Problem ticketing and fast resolution
- Dedicated support representatives
- Integration & modification support
- A self-serve portal for case management
- Flexible service levels
- 24/7 support
To obtain a free analysis or more information, call us at +1-973-783-2783 or complete this short online form.
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